Customer Feedback
Tell us what you think about the service
We value all comments, suggestions and feedback from our customers and use this information to improve our service.
Please contact us to let us know what you think.
What our customers say about us: -
"I would recommend the service to anybody looking for help finding childcare."
"Was given the number to ring at surestart centre. Couldn’t believe the service – it was so good! I wish I’d taken the persons name. They were excellent. Amazed by your service- thank you all very much."
"Very friendly, Very helpful, Very prompt. I am very happy, I found a fabulous childminder. A lot of childcare websites charge for the information you gave me."
What you can expect
The service has clear service standards for all customers.
To receive a copy of the Statement of Service please contact us.
Month: Sep 2011
95% customers rated the service as friendly.
90% customers felt the service was helpful.
67% customers who found the information useful.
100% would use the service again.
National Quality Standards
The CIS and FIS are accredited to the matrix standard and have been since 2003. This is a national quality standard for services that provide Information, Advice and Guidance. The most recent assessment contained the following statement about the service:
The client’s view of the service can be summed up in the words of the person who said: “I was completely amazed by the quality of the service provided. They asked me some questions from which they were able to establish what type of childcare I was looking for. They didn’t try to ‘sell’ me something I didn’t want. They even looked at what was available around where we work – no stone was unturned. A truly remarkable service that I cannot praise highly enough.”
Complaints
We take all complaints seriously. All complainants will receive an initial response within 5 working days.